Terms & Conditions

Terms & Conditions of Booking

These booking terms are between Triscombe Vale Farm Stable Suites (referred to as We/Us/Our) named under the ‘Reservation Confirmed with’ section of the booking confirmation, and the person or legal entity making the booking (You/Your).

These booking terms are for the provision of accommodation services by Us to You. These booking terms are governed by English law and apply to all Bookings. By making a booking you are deemed to accept and be bound by these booking terms.

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when we have confirmed Your reservation and received either 1) full payment of the total price or 2) payment of a deposit equivalent to 25% of the value of the stay or 3) any other amount specified at the time of your booking. You have agreed We may collect payment from you in full before arrival. 

General Rules

Occupancy is from 4.00pm on the day of arrival to 10.00am on the day of departure.

We do not accept Hen/Stag parties. 

Children are welcome aged between 5-14. We recommend above 5+  as the accommodation is not suitable for toddlers or babies. 

Quiet time is allocated between 10pm and 8am.

TVF Stable Suites is Strictly a Non Smoking Establishment.

Well-behaved and friendly dogs are allowed to stay for an extra fee per dog per night. A maximum of 2 dogs per cabin are permitted.

It is Your responsibility that Your group/booking members behave in a responsible manner during the occupancy.

It is Your responsibility to ensure the property is locked when unattended during Your occupancy period.

You are responsible for leaving the accommodation as you found it in and in clean condition.

Under no circumstances may more than the number of people in your party booking occupy or use the property. 

The owners can accept no liability for damage or loss whatsoever on any equipment during the occupancy (whether hired or owned). You are strongly advised to arrange appropriate and adequate insurance to give protection for loss or damage on your own belongings that you bring onto the premises.

We will not accept any loss or liability whatsoever caused in connection with occupation or attendance at the property site.

Deposit Payment

If You book more than 6 weeks before check in there will be a deposit charge of 25% of the whole booking price.

If You book less than 6 weeks before check in there will be a deposit charge of 50% of the whole booking price.

If you book less than 2 weeks before check in You will be charged 100% of the booking price.

Cancellation of bookings from Our website

If You cancel more than 2 weeks before check in there will be no charge.

If You cancel less than 2 weeks before check in there will be a charge of 100% of the total booking price.

If You booked using our Non-refundable rates, there will be no refund on Your 100% pre-payment.

We encourage You take out private travel insurance to give you full cover in the the case of personal circumstances forcing cancellation.

Bookings via other travel websites use their own cancellation policies.

Covid Cancellation Policy

If a guest tests positive to Covid (either Lateral Flow or PCR test ) and you are required by law to isolate, we will offer to rebook another date but will not offer refunds, unless there is a National or Regional Lockdown by the UK Government.

Data Protection

We will process the information You provide to Us in accordance with the relevant data protection legislation. Your personal data may be transferred to our booking agent Eviivo Limited (Registered office 154 Pentonville Road London. N1 9JE. Company number: 5002392). By making a booking you consent to this processing of information and the above transfer of Your information. Y